When we face crucial conversations crucial confrontations tools for resolving broken promises violated expectations and bad behavior. Amazoncom crucial accountability tools for resolving violated expectations broken commitments and bad behavior second edition paperback 9780071829311 . Crucial confrontations has 5080 ratings and 215 reviews kristy said if you want to really help people excel in life this is a must have book on comm. Additional resources revised second edition of crucial confrontations when coworkers make promises do you sigh in relief or do you start biting your nails
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